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About Us
We are a dynamic Outsourcing company committed to excellence and innovation. We are looking for a highly capable Back Office Operations to join our team.
The Role
TaskForge is seeking a dedicated back-office operations staff to provide a seamless and outstanding customer experience through chat, email, data processing, document management, inventory control, billing & invoicing and quality assurance.
Key Responsibilities
- Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email
- Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction
- Collaborate and work effectively with other team members to achieve the best results for all customer-related requests
Qualifications
- Bachelor’s degree in any field, preferably an IT-related course
- Must have at least 1 year of customer service experience in the BPO industry, handling an international account
- Work background in using chat and/or email communication is highly preferred
- Knowledge in HTML, CSS, Adobe Photoshop, and/or Canva is a huge plus
- Must have excellent writing skills in English; good speaking skills in English
- Tech savvy with strong interest in learning new technology applications
- High attention to detail
- Willing to work on night shift
What’s Next?
At Taskforge, we take privacy seriously. Every application is treated with the highest level of confidentiality, and we exclusively collaborate with organizations that can maintain these strict standards. Therefore, you can trust that your job search will be kept entirely confidential.
Upon receiving your application, we will securely maintain your records and include you in our pool of candidates.